This Shipping Policy applies to all orders placed through our website and mobile application. We are committed to delivering your medical supplies safely and efficiently across Egypt.
All orders are processed within 24 hours (excluding Fridays and public holidays).
| Region | Estimated Delivery Time |
|---|---|
| Cairo & Giza | 24 – 48 Hours |
| Alexandria & Delta | 2 – 3 Business Days |
| Upper Egypt & Red Sea | 3 – 5 Business Days |
Shipping fees are calculated based on your location and the total weight of the order. The final cost will be displayed clearly at checkout before you complete your purchase.
For medical supplies requiring specific storage (e.g., refrigerated items), we use specialized thermal packaging and priority handling to maintain product integrity. Please ensure someone is available to receive these items immediately upon delivery.
Once your order is out for delivery, you can track its status directly through the My Orders section on our website or mobile app.
Upon delivery, please inspect the package for any visible damage. If the seal is broken or the product is damaged, please contact our Customer Support team immediately.