Terms & Conditions of Use — Digital Medical Platform (Website & Mobile App)
Effective date: 01-01-2026
Company: AidXBait, operating in Egypt and selected GCC markets (UAE, KSA, Qatar, Bahrain, Oman, Kuwait).
These Terms govern your use of our websites, apps, ecommerce of medical products/equipment, telehealth, and home-visit services (“Services”). By creating an account, purchasing, booking, or using any Services, you accept these Terms. If you do not agree, do not use the Services.
The Services are not a substitute for emergency care. If you experience an emergency, call your local number immediately (e.g., 122 in Egypt; 998/999 in GCC).
You must have legal capacity to consent to care and to contract under your local law. For minors or persons lacking capacity, a parent/guardian must consent. You are responsible for safeguarding credentials and for all activity on your account. Notify us promptly of unauthorized use.
Telehealth uses audio/video/data to assess, advise, diagnose, or treat. By booking, you consent to telehealth, including its limitations (network issues, physical exam constraints). A clinician-patient relationship arises only when a licensed clinician accepts your case for a specific encounter. We may decline or refer you to in-person care where clinically appropriate.
Health-data rules: We comply with UAE Health Data Law (localization), UAE PDPL, KSA PDPL, and Egypt PDPL (see Section 23 Addenda).
You agree not to: break the law; harass or harm others; impersonate; scrape/crawl without permission; reverse-engineer; upload malware; bypass security controls; misrepresent clinical information; seek controlled substances unlawfully; or infringe IP rights.
Product images/specs are informative; packaging may vary by batch/market. We may limit/cancel orders (e.g., unavailability, recall, mispricing, regulatory restriction). Prices, taxes, duties, delivery/installation fees appear at checkout and may vary by country. Title and risk pass on delivery per applicable law and (if cross-border) agreed Incoterms.
Delivery windows are indicative. Certain devices require professional fitting/installation; you agree to follow manufacturer instructions and our clinicians’ guidance. Missed appointments or unsafe home conditions may incur rescheduling fees or refusal of service.
We honor mandatory consumer-law rules in each country. Without limiting those rights:
Country-specific exclusions (e.g., sealed medical supplies opened for hygiene reasons; custom-made orthoses) may apply.
Prescription-only items require a valid prescription from a licensed clinician in the relevant country. We may decline supply where clinical review or law indicates risk/restriction.
If you use insurance/TPA, you authorize sharing necessary billing/clinical data as permitted by law. Coverage decisions are made by the payer; you remain responsible for non-covered amounts and co-pays.
You authorize charges for purchases, bookings, no-show fees, and related services. We use PCI-DSS compliant processors. Taxes/duties/import charges are yours unless we state otherwise.
Use of Services is subject to our Privacy Policy. We apply appropriate administrative/technical/physical safeguards. Health-record retention follows national rules. Cross-border transfers follow local law and safeguards; UAE health data must stay in the UAE unless approved; KSA transfer/localization rules apply; Egypt requires adequacy or approved transfer bases.
If you post reviews, questions, or uploads, you grant us a worldwide, non-exclusive, royalty-free license to host, reproduce, and display such content to operate/improve the Services, per our Privacy Policy. You warrant you own or have rights to what you post. We may remove content that breaches these Terms.
We (or our licensors) own Service content and IP (logos, marks, text, graphics, software). Do not use our IP without prior written permission.
General educational content is not a substitute for personal medical advice. Care plans rely on your accurate disclosures and adherence to after-care instructions. No outcome is guaranteed.
Except where required by law or stated otherwise, Services and products are provided “AS IS” / “AS AVAILABLE.” To the maximum extent permitted, we disclaim implied warranties (merchantability/fitness/non-infringement) and exclude indirect/special/consequential damages. Nothing limits liability for death/personal injury due to our negligence, fraud, or for liabilities that cannot be excluded under applicable law. Your statutory consumer rights remain.
You agree to indemnify and hold us harmless from third-party claims arising from your breach of these Terms, unlawful use, or IP/content violations, except to the extent caused by our negligence or willful misconduct.
Third-party labs, pharmacies, logistics, payment gateways, and app stores are governed by their own terms/policies. We are not responsible for their acts/omissions.
If you obtained the app via Apple App Store/Google Play, your use also follows their terms. Apple/Google are not responsible for maintaining/supporting the app.
We may suspend/terminate access for breaches, fraud, security risks, regulatory requirements, or non-payment. You may close your account at any time. Provisions on payments, privacy, IP, indemnity, and liability survive termination.
We may update these Terms; material changes will be notified in-app/email at least 30 days before taking effect. Continued use after the effective date constitutes acceptance.
Governing law & forum depend on where the Service is provided:
Mandatory consumer and health-sector rules of your residence apply where required.
We are not liable for delays/failures due to events beyond reasonable control (epidemics, disasters, strikes, outages, regulatory actions, etc.).
If a provision is unenforceable, the remainder stays effective. Failure to enforce is not a waiver. We may assign these Terms; you may not assign without our written consent.